Transparency, evaluation and merit
This section provides citizens with the information and documents necessary to guarantee transparency in the administrative work of the Central Institute for Cataloguing and Documentation, as specified under Article 21, paragraph 11, Law 69/2009 on Informatics Administration.
Information on the central and regional offices of the Ministry for Cultural Heritage and Activities can also be found in the section "Transparency, evaluation and merit" of the MiBAC web site (Italian only).
The Institute recognises its obligations to ensure transparency, evaluation, public communication and integration of customer satisfaction in its performance cycle. At the same time the ICCD is heavily engaged in full implementation of information management systems in support of its core institutional functions, with obvious consequences in terms of the workloads and professional demands for our individual staff members. Given this context, the Institute has thus far submitted only some of the stages and events of its substantial operations and services for full public evaluation.
The cataloguing and photography areas will be under heavy pressure throughout the year to implement the final phases of the SIGEC Web and SAGID systems. This will permit citizens to consult digital archives with national coverage, featuring very high levels of well-contextualised information on: i) artistic and cultural properties (SIGEC Web) and ii) photographic holdings, historic photography and air photography documentation (SAGID).
The Institution’s priority is on quality of service. Legislative decree 150/2009 mandated reformed standards in transparency, performance and quality of services, and suggested specific organisational measures, evaluation of processes and publication of results. Inspired by these requirements, in 2011 the ICCD began implementation of substantial renovations of its spaces, for improvement in the organisation and logistics of public consultation services.
The current state of progress in reorganising spaces and procedures now permits evaluation of client satisfaction levels concerning the Institute’s on-going core services. Individual users from within MiBAC and from external public and private cataloguing agencies provide evaluation input on the core service methodologies and instruments, and on the relationships with the network of cataloguing organisations. Quality measurement thus deals primarily with the heritage management sector, in an articulated context of public agencies, private agencies and individuals.
